Predicting organisational commitment: The role of line manager communication, employee trust and job satisfaction

Purpose: This study examines the influence of line manager communication (LMC) on affective organisational commitment through mediating mechanisms employee trust and job satisfaction. The further investigates moderation effect to explain commitment. Design/methodology/approach: Data for were collected from employees at different levels in financial services sector South Africa an online survey hosted Qualtrics. A covariance-based structural equation modelling (SEM) was performed assess various hypotheses by using Mplus. analysis used latent moderated (LMS) model approach, which utilises unique capabilities SEM. Findings/results: results show that LMC does not independently However, indirectly influences Moreover, findings indicate positively under conditions high trust. Practical implications: Firms should develop skills managers foster satisfaction contribute Line be nurtured, especially high-paced firm environments, enhanced, turn, improve Originality/value: demonstrate Instead, focus their communications improving if they seek strong identification with goals vision.